How can we help?

Open the app and browse the available routes on the Home or Explore tab. Tap a route to see its stops, map, and details, then tap Start to begin the guided walk with turn-by-turn directions and audio narration at each stop. Starting a walk uses a Walking Ticket (or is included with a subscription).

No — you can continue as a guest to browse routes, view full route details, explore the map, and search nearby places. A free account is needed for features tied to your profile, such as bookmarks, saved places, walk history, creating custom routes, and starting a guided walk.

Walking Tickets unlock guided walks. You can earn them by watching optional short rewarded videos, purchase ticket bundles, or subscribe for ongoing access. Your current balance is shown in the app's ticket store and on your profile.

Open the ticket store or the subscription paywall and tap Restore Purchases. This re-syncs any tickets or subscriptions tied to your Apple ID. Make sure you're signed in to the App Store with the Apple ID used for the original purchase.

Subscriptions are managed through Apple. Go to iOS Settings › [your name] › Subscriptions, or open apps.apple.com/account/subscriptions, to view, change, or cancel. You can also reach this from the app's profile screen.

In the app, go to Profile › Delete Account. This permanently removes your profile, walk history, saved places, bookmarks, and all associated data from our servers. If you signed in with Apple, your Sign in with Apple token is revoked. This action can't be undone.

Odyssey Guide needs location access to guide you along a walk. Check iOS Settings › Privacy & Security › Location Services is on, then find Odyssey Guide in the app list and set permission to While Using the App (and enable Precise Location). If guidance still seems off, try moving to an open area away from tall buildings for a better GPS signal.

Odyssey Guide is available in English, Spanish and French, following your device language. You can also choose your preferred language in the app's settings.

Rewarded ads are entirely optional — a video only ever plays when you tap a watch-video control yourself, on the pill in the app header or in the ticket store. There are no banner or interstitial ads, and nothing plays over a walk in progress. A subscription is not an ad-removal product: the videos are opt-in for everyone, and a subscriber who does choose to watch one earns more Walking Tickets from it than a non-subscriber.